Responsible Gambling Policy

At Golden Lady we take safer gambling seriously. We want everyone to enjoy their time on site while keeping play safe and controlled. This page explains the steps we take to protect players, the tools you can use to manage activity, and where to turn for support if you are concerned about your gambling.

Player protection principles

We aim to promote responsible play through clear information, proactive account checks, and a range of self-help tools. Our approach is practical and supportive: we encourage limits, breaks, and early intervention where behaviour suggests risk. We do not encourage chasing losses and we expect players to keep control of their activity.

Activity-control tools

We provide several tools that let you manage how you play. These include:

• Deposit limits - set daily, weekly or monthly caps on how much you can add to your account.
• Loss limits - choose maximum loss amounts for a set period to restrict spending.
• Session time limits and reality checks - reminders to help you keep track of time spent playing.
• Account breaks and self-exclusion - temporary or longer-term pauses from play.

Deposit limits

You can set deposit limits on your account at any time via your profile or by contacting our support team. Limits can be lowered immediately. Requests to increase limits may require a waiting period for your protection. Setting modest limits is one of the simplest ways to keep gambling affordable and under control.

Loss limits

Loss limits stop you from losing more than you are comfortable with over a chosen period. They work separately from deposit limits and are designed to prevent impulsive increases in staking after a losing session. If you need help setting loss limits, our support team can advise on practical levels.

Time limits and account breaks

Session limits and reality-check notifications help you monitor how long you play. If you feel you need time away, use an account break to suspend play for a short period. Breaks can be a useful cooling-off measure and are available directly from your account settings or through support.

Self-exclusion

If you need to stop gambling for a longer period, self-exclusion is available in various durations. Self-exclusion takes effect promptly and prevents access to your account during the chosen period. To arrange self-exclusion or to discuss options, get in touch with our support team via live chat or the support centre.

Signs of problematic behaviour

• Spending more than you can afford or chasing losses.
• Neglecting work, family or social commitments to gamble.
• Repeatedly increasing deposit amounts or session length.
• Borrowing money to gamble or hiding gambling activity.

Tips for maintaining control

• Set and stick to deposit and loss limits before you start.
• Use session timers and take regular breaks.
• Only gamble with money you can afford to lose.
• Talk to someone you trust if gambling is affecting your life.
• Consider removing saved payment details to add friction to spending.

Professional help and support organisations

If you or someone you know needs extra help, contact recognised support services for confidential advice and treatment options. In the UK these include GamCare, BeGambleAware, Gamblers Anonymous and NHS support services. You can also speak to our support team for guidance on self-exclusion and additional account controls.

At GoldenLady we are committed to safer gambling and to helping players keep play responsible. If you have concerns, please contact our support team so we can assist you promptly and respectfully.