Privacy Statement
This Privacy Policy explains how we collect, use and protect personal information when you register for an account, play or otherwise interact with Golden Lady. We take your privacy seriously and set out below the categories of data we process, why we need it and how you can exercise your rights.
Types of data we collect
We collect a range of information to operate your account and provide our services. This includes personal data you give us directly, technical data generated during use, and transactional records relating to deposits, wagers and withdrawals.
Personal data
Personal data may include your name, date of birth, contact details, address, identity documents provided for verification, and payment details. We use this information to set up and manage your account and to meet legal and compliance obligations.
Technical data
Technical data includes IP address, device type, browser settings, operating system, and usage data such as pages visited and session times. This helps us maintain the service, detect issues and improve site performance on desktop and mobile.
Transactional data
We retain records of deposits, withdrawals, bet histories and bonus transactions. Transactional data is used for account management, financial reconciliation and fraud prevention.
How we use your information
We use data to create and manage accounts, process payments, prevent fraud, respond to enquiries and fulfil legal obligations. We may also use aggregated or anonymised information for service analysis and technical improvements. We do not use personal data for purposes beyond those set out here without your consent, unless required by law.
Data protection practices
We store information on secure systems and use appropriate technical and organisational measures to protect it. Access to personal data is limited to authorised staff and service providers who need the information to perform their role. We regularly review our security controls and retain data only for as long as necessary for operational, legal and regulatory purposes.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, enable core site functionality and measure site performance. Some cookies are essential for security and login, while others are used for analytics or to personalise content. You can manage cookie settings via your browser, but disabling certain cookies may affect site functionality.
User rights
You have rights to request access to the personal data we hold about you, ask for corrections, request deletion in certain circumstances, and object to or restrict processing. You may also request a copy of your data in a portable format where applicable. To exercise any of these rights please contact us using the details below.
Access, correction and deletion
If you wish to review, update or remove your personal information we will respond to legitimate requests in line with applicable law. We may need to retain some records for legal or regulatory reasons even after an account is closed.
Information sharing and third parties
We share personal data with third-party service providers who assist with payments, identity verification, fraud prevention, hosting and customer support. We may also disclose information to comply with legal obligations or to protect our rights. Any third parties we use are required to implement appropriate security measures.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on site and, where appropriate, notified to account holders. If you have questions or wish to make a privacy request please contact [email protected] or use the in-site support options provided by GoldenLady.